Care & support worker for Care Homes
Download and complete the application form.
Purpose of the role:
- To understand, promote and achieve the highest possible quality of life for service users.
- To provide an individualised 24 hour programme for each service user in the home, providing a
challenging, but comfortable, environment. Promoting service users interests and always
protecting them from harm.
- To understand the needs of service users on the autism spectrum and to develop
understanding of autism and how it effects the daily routines of service users.
- To develop an understanding of the needs of service user’s other needs and disabilities.
Responsible to: The Registered Manager, Deputy Manager, and other managers as
Responsible for: Working closely with all managers of the organisation to achieve the
highest possible quality of care for service users.
- To become a key worker or co-key worker for an individual service user understanding that
person's particular needs and as key worker to coordinate and organise the service to meet
those special needs.
- To undertake all of the recording necessary for service users care and support.
- As part of a team to receive service users on admission, and during their time in the unit
provide for their physical and emotional care. As part of a team also to make appropriate
arrangements for their transition to other services.
- As part of a team to follow the 24 hour programme for each service user, identifying and
assisting service users in their developmental needs, taking part in day services and
community services routines, and in the routines of the house.
- To develop the life and social skills of service users. To understand this and make appropriate
recordings of the development.
- To prepare for and attend review and other meetings for key worked service users.
- To liaise as key worker with service users families and advocates and to attend appropriate
- To answer the telephone as appropriate taking clear, unambiguous messages, and ensure
these are being passed on, and recorded as necessary.
- To assist service users with personal care, understanding each service user’s particular needs,
understanding how to communicate with them, and promoting choice, dignity and respect at all
- From the knowledge gained about each service user’s needs in personal care, to accompany
them when shopping for toiletries, understanding and promoting each service user's choice.
- To arrange for service users to attend all healthcare appointments, to accompany them, and to
clearly record and bring back to the unit all the information gained from the healthcare
- To accompany the service user for whom they have key responsibility in the purchasing of
clothing and other necessities and as key worker to keep an up-to-date list of their belongings
and regularly file this in the service user’s file.
- To check, mend, iron and launder service users clothing, and where possible to teach the
service user how to do this.
- To follow organisation’s and unit’s Policies and Procedures in the administration and recording
- To take a turn in being the first aider for the unit.
- To be able to assess and define the most appropriate communication system for each service
user and to follow this at all times.
- To attend monthly team meetings, and to take responsible for bringing to these meetings the
- To attend monthly supervision sessions, coming well prepared. To be well prepared for and
attend the annual appraisal of their work.
- To follow the Health and Safety Policy for the unit, and to undertake risk assessments at
regular intervals for their key service user.
- To take part in the unit’s fire drills, and to understand and follow the unit’s Fire Safety
- To be responsible for the appropriate recording, and upkeep of, the service user's files.
- To ensure that the relevant documentation is completed for each shift, which includes the daily
occurrence sheet, the diary, the message book, the medication sheets, and the complaints
- To complete finance records accurately including petty cash, food money and service user’s
- To undertake sleeping in and waking night duty as required.
- To remember that the home is a specialist unit and that because those who live there are have
special needs (e.g. on the autism spectrum) and behavioural difficulties and to keep noise
levels down and routines always in place, and to follow consistent practice.
- To attend all training sessions as required, and to be responsible for keeping their own training
file up to date.
- To use the library and at all times to try and build up their knowledge of service user needs
- To undertake Shift Leader responsibilities.
- To be a good team member.
- To read, understand and practice organisation’s Policies and Procedure.
- To undertake all of the above duties and responsibilities in a manner that demonstrates a
commitment equality of opportunity, equal access, and anti-discrimination.
Client Groups Supported
Care Expertise supports people with:
- Learning Disabilities
- Autism & other Developmental Disorders
- Mental Health needs
- Communication needs
- Sensory needs